One of the moderators Casinomeister has communicated about this with a representative of videoslots and said that the situation is not so obvious, as it seems. After the facts granted to him, they banned at the author’s Elena777 on the author’s forum, but the reason did not indicate, simply by calling it to "flatly talking unreliable witness".
At the same time, the moderator explained that the information that the operator wanted to provide, but the arbitration did not accept, are very important, and without them it is impossible to see the essence of the problem. It also turned out that not always the decision of the arbitration is mandatory for the casino. However, in the rules themselves, videoslots they clarify that the solution must be executed.
The complaint was resumed on Askgamblers, where the representative of the video stall promised to answer, but after three days it never commented on the situation. And the player reports that her question did not dare.